Crisis Communications

Keeping you cool under pressure.

GBSM is the most experienced crisis communications and issues management firm in the Rocky Mountain West. We’ve managed crisis situations ranging from SEC investigations, grand jury indictments and Equal Employment Opportunity Commission complaints to public health crises, mass shootings, community protests and more.

We believe — even when under extreme pressure — the keys to success are enabling the best ideas for handling a situation to prevail, and empowering management to execute them clearly, thoughtfully and effectively.

While every situation is unique, effective crisis management always requires three things: rapid situational analysis, an integrated management approach and fresh strategic thinking tailored to the situation.

Those capabilities have been hallmarks of GBSM from the beginning and are the reason clients call us for help when they’re facing situations with a lot on the line.

Related Services

Crisis response, preparedness and training
Digital communications and strategy
Government and public affairs
Internal and employee communications
Litigation communications
Management counsel
Media relations
Positioning and messaging
Reputation management
Spokesperson training

Client Results

Higher Education Crises
Guided multiple higher education institutions through investigations, controversial ethical issues, EEOC and Title IX complaints, personnel matters and nationally-publicized legal trials.

Food and Beverage Crises
Supported major restaurant groups and food manufacturers through food safety issues, product recalls, regulatory and employee issues and more.

Government Project Crises
Managed crisis situations for large-scale public projects facing protests, labor disputes, charges of bid-rigging and using eminent domain to acquire private property.

Healthcare System Crises
Guided hospitals and medical providers through unusual circumstances related to leadership changes and ethical complaints related to patients, doctors, insurers, research and business practices.

High‐Profile Individual Crises
Supported high-profile individuals seeking to preserve or repair their reputations as a result of unproven accusations, highly publicized government and regulatory investigations and attacks.

Environmental Crisis Preparedness
Preparing those responsible for the nation’s strategic oil reserves, nuclear material storage and remediation sites to address catastrophic crisis situations.

Large Corporate and Non‐Profit Crises
Helped large corporations and non-profits dealing with high-profile leadership transitions, regulatory investigations and internal crime.

I have returned to GBSM as a partner over the years because of their unique ability to quickly grasp complex issues and respond with strategically sound solutions and programs. From planning for crises and critical issues for a leading restaurant company, training financial services executives in the art of interview management, or developing business plans for an upstart foundation, I've always been able to count on them to deliver.

--Chris Arnold, Former Director of Public Relations

Simply put, GBSM is the very best crisis management and communications consultant in the business. As I’ve told many clients: If you have a serious problem, don’t mess around. Call GBSM.

--Norman Brownstein, Chairman of the Board